Privacy Policy
At nirvalticaagency, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our financial data interpretation services. By accessing nirvalticaagency.com or using our services, you agree to the practices described in this policy.
We believe transparency is essential when it comes to your personal data. This policy covers all aspects of our data handling practices and your rights as a user of our platform.
1. Information We Collect
We collect various types of information to provide and improve our financial data interpretation services. The information we collect falls into several categories:
Personal Information: When you create an account or contact us, we collect personal details such as your name, email address, phone number, and business information. This helps us personalize your experience and communicate with you effectively.
- Account registration information including username, email, and password
- Contact details such as phone numbers and business addresses
- Payment information processed through secure third-party providers
- Profile information and preferences you choose to share
- Communication history including support tickets and feedback
- Financial data you upload or input for analysis purposes
- Usage patterns and interaction data with our platform
We also collect technical information automatically when you use our services. This includes your IP address, browser type, operating system, device information, and how you interact with our platform. This data helps us understand user behavior and improve our services.
2. How We Use Your Information
Your information serves multiple purposes in delivering our financial data interpretation services. We use your data responsibly and only for legitimate business purposes that benefit your experience with our platform.
| Purpose | Data Used |
|---|---|
| Service Delivery | Account info, financial data, preferences |
| Customer Support | Contact details, communication history |
| Platform Improvement | Usage data, feedback, technical information |
| Security & Fraud Prevention | IP addresses, device info, usage patterns |
| Legal Compliance | All relevant data as required by law |
We process your financial data solely to provide interpretation services and insights. We never use your sensitive financial information for marketing purposes or share it with third parties except as outlined in this policy.
3. Data Storage and Security
Protecting your data is our top priority. We implement robust security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction.
Our security infrastructure includes enterprise-grade encryption, secure data centers, regular security audits, and strict access controls. All financial data is encrypted both in transit and at rest.
- 256-bit SSL encryption for all data transmission
- Encrypted database storage with advanced security protocols
- Multi-factor authentication for account access
- Regular security assessments and penetration testing
- Restricted access to personal data on a need-to-know basis
- Secure backup systems with encrypted data recovery
- Compliance with international data protection standards
We store your data in secure facilities located in South Africa and approved international locations. Our data retention policies ensure we keep your information only as long as necessary for business purposes or legal requirements.
4. Your Privacy Rights
You have comprehensive rights regarding your personal data. We respect these rights and provide easy ways for you to exercise them through our platform or by contacting us directly.
Request a copy of all personal data we hold about you, including how it's being used and processed.
Update or correct any inaccurate personal information in your account at any time.
Request deletion of your personal data, subject to legal and contractual obligations.
Export your data in a structured, commonly used format for transfer to other services.
Limit how we process your data in certain circumstances while maintaining your account.
Object to certain types of data processing, particularly for marketing purposes.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and verify your identity before processing any changes.
5. Third-Party Sharing
We limit sharing of your personal information to specific circumstances that enhance our services or fulfill legal obligations. We never sell your personal data to third parties for marketing purposes.
Service Providers: We work with trusted partners who help us deliver our services, such as payment processors, hosting providers, and analytics services. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.
- Payment processing companies for secure transaction handling
- Cloud hosting providers for data storage and platform operation
- Analytics services to understand user behavior and improve our platform
- Customer support tools to provide efficient assistance
- Legal authorities when required by law or to protect our rights
- Professional advisors including lawyers and accountants under confidentiality
We may also share anonymized, aggregated data that cannot identify you personally for research and business intelligence purposes. This helps us understand market trends and improve our services.
6. International Data Transfers
As a South African company serving global clients, we may transfer your data internationally to provide our services effectively. All international transfers are protected by appropriate safeguards.
When we transfer data outside South Africa, we ensure adequate protection through approved mechanisms such as standard contractual clauses, adequacy decisions, or other approved transfer methods. We only work with international partners who maintain high data protection standards.
- Data processing agreements with international service providers
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent protection levels
- Binding corporate rules for multinational service providers
- Regular audits of international data handling practices
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account plus 7 years |
| Financial Data | Duration of service plus 5 years |
| Communication Records | 3 years from last interaction |
| Usage Analytics | 2 years from collection |
| Marketing Data | Until consent withdrawn |
After the retention period expires, we securely delete or anonymize your data. In some cases, we may retain data longer if required by law, for legitimate business purposes, or to protect our legal rights.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and improve functionality.
Cookie Categories: We use essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings.
- Essential cookies for login, security, and basic platform functionality
- Analytics cookies to measure platform performance and user behavior
- Preference cookies to remember your settings and customizations
- Session cookies that expire when you close your browser
- Persistent cookies that remain until deleted or expired
- Third-party cookies from our service providers and partners
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality and your user experience.
9. Children's Privacy
Our services are designed for adults and businesses. We do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.
If we discover that we have collected personal information from a child under 18, we will take steps to delete the information promptly. Parents or guardians who believe their child has provided personal information should contact us using the details provided below.
By using our services, you confirm that you are at least 18 years old or have parental consent to use our platform. We may request age verification if we suspect a user is under 18.
10. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through email or prominent notices on our platform.
When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after changes constitutes acceptance of the updated policy.
- Email notifications for material changes affecting your rights
- Website banners highlighting policy updates
- Version history available upon request
- 30-day notice period before significant changes take effect
- Option to close account if you disagree with changes
nirvalticaagency Privacy Team
General Hertzog Rd, Three Rivers, Vereeniging, 1935, South Africa
Phone: +27670603097
Email: info@nirvalticaagency.com
We respond to privacy inquiries within 5 business days and will work with you to resolve any concerns about your personal data.